All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Within 24 hours after your order is processed, you will receive an email with your tracking number and shipping information. During holidays, there is a chance of potential delays due to a high volume of orders. We are not responsible for any delays due to postal service issues.

Domestic Shipping Rates and Estimates - Care Product (non-live)

We offer flat rate shipping around the states of US depending on the item weight and final destination. 

UPS Ground

Domestic Shipping Rates and Estimates - Live Animals

We offer a flat rate LIVE ANIMAL shipping around the states of US. All the animals are thoroughly and properly packaged depending on the season. Please be aware of possible delays in shipping due to weather conditions. If the shipping delay takes longer than expected, you will be notified by email provided in the order.

LIVE ANIMAL Overnight Shipping

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will provide assistance within 24 hours.

To track your non-live order: UPS Service

To track your live order: FedEx Service

We do not ship to PO boxes or internationally.

Refunds, returns, and exchanges

We accept returns up to 12 days after delivery (care products), if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. 

If your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at [email protected].

Items We Do Not Ship

These items are available for pick-up and local delivery. They should be ordered separately from other care supplies that are being shipped.

Terrariums & Screen Covers

• Aqueon Black Breeder Tank 40gal 36 x 18 x 16"
• Aqueon Black Breeder Tank 20gal Long 30 x 12 x 12"
• Aqueon Black Breeder Tank 15gal 24 x 12 x 12"
• Aqueon Black Breeder Tank 10gal 20x10x12”
• Exo Terra Screen Cover 5.5 gal 16 x 8"
• Exo Terra Terrarium Screen Cover 5.5 gal 16 x 8"
• Exo Terra Terrarium Screen Cover 40 gal 36 x 18"
• Exo Terra Terrarium Screen Cover 15/20 gal 24 x 12"
• Flucker's Screen Cover 10 gal 10 x 20”
• Zilla Front Opening Terrarium 40gal Breeder
• Zilla Front Opening Terrarium 18 x 18 x 25"
• Zilla Front Opening Terrarium 20L 30 x 12 x 16”
• Zilla Front Opening Terrarium 12 x 12 x 20"
• Zilla Metal Screen Cover 36 x 18"
• Zilla Metal Screen Cover 20L 30 x 12"
• Zilla Metal Screen Cover 24 x 12"
• Zoo Med Double Door Terrarium 25gal 30 x 12 x 16"
• Zoo Med Double Door Terrarium 40gal 36 x 18 x 18"
• Zoo Med Double Door Paludarium 36 x 18 x 36"
• Zoo Med Extra Large Naturalistic Terrarium 18 X 18 X 24"
• Zoo Med Large Naturalistic Terrarium 18 x 18 x 18"
• Zoo Med Medium Naturalistic Terrarium 12 X 12 X 18"
• Zoo Med Paludarium Terrarium w/ Aquarium Habitat Kit 12 x 12 x 24"
• Zoo Med ReptiHabitat Bearded Dragon Kit 20gal

Heating & Lighting

• Exo Terra Compact Top Terrarium Canopy Medium - 23.6 x 3.5 x 7.8"
• Exo Terra Compact Top Terrarium Canopy Large - 36 x 3.5 x 7.8"
• Zoo Med FloraSun Max Plant Grow 18" 15 Watt T8 Bulb
• Zoo Med FloraSun Max Plant Grow 36" 25 Watt T8 Bulb
• Zoo Med FloraSun Max Plant Grow 48" 32 Watt T8 Bulb
• Zoo Med ReptiSun Lamp 18" 15 Watt 10.0 UVB
• Zoo Med ReptiSun Lamp 22" 24 Watt 10.0 UVB T5 HO
• Zoo Med ReptiSun Lamp 24” 17 Watt 10.0 UVB
• Zoo Med ReptiSun Lamp 36" 25 Watt 10.0 UVB
• Zoo Med ReptiSun Lamp 48" 32 Watt 10.0 UVB
• Zoo Med TropicSun 5500K Daylight 18" 15 Watts T8 Bulb
• Zoo Med TropicSun 5500K Daylight 24" 17 Watts T8 Bulb
• Zoo Med TropicSun 5500K Daylight 36" 25 Watts T8 Bulb
• Zoo Med TropicSun 5500K Daylight 48" 32 Watts T8 Bulb
• Zoo Med UltraSun Super Daylight 24" 18 Watt Trichromatic

Habitat Accessories

• Exo Terra Forest Branch - Sandblasted Grapevine Large
• Zoo Med African Mopani Wood Large 16-18"
• Zoo Med African Mopani Wood Jumbo 20-30"
• Zoo Med Cavern Kit w/ Clay Substrate & Excavator
• Zoo Med Habba Hut Giant
• Zoo Med Mopani Wood Large 16-18" Aquarium Tag
• Zoo Med Repti Rock Corner Bowl Extra Large
• Zoo Med Sandblasted Grapevine Large 18-24"
• Zoo Med Sandblasted Grapevine Show Size 30-40"
• Zoo Med Spider Wood Extra Large 20-24”
• Zoo Med Spider Wood Large 16-20”
• Zoo Med Spider Wood Show Size 24-30"

Bedding/Substrates

• Zilla Jungle Mix 24 qt
• Zoo Med Aspen Snake Bedding 24qt
• Zoo Med Eco Earth Loose Coconut Fiber 24qt
• Zoo Med Forest Floor Bedding 24qt
• Zoo Med Repti Bark 24qt
• Zoo Med ReptiSoil 24qt

Live & Frozen Rodent Feeders

• Frozen Feeder ASF
• Frozen Feeder Mouse
• Frozen Feeder Rat
• Live Feeder ASF
• Live Feeder Mouse
• Live Feeder Rat

Live Plants

• Living Plant for Bioactive Setup: Lemna "Duckweed"
• Living Plant for Bioactive Setup: Pothos "Devil's Ivy"
• Living Plant for Bioactive Setup: Zamioculcas "ZZ Plant"
   

We apologize for any inconvenience and thank you for cooperating!

Royal Python's Cove team.

Last updated: February 26, 2023